Customer Center

Transcript Press - Printing and Promotions - Taking You From Concept to Production
222 EAST Eufaula  •  Norman, OK
405.360.7999  •  Fax 405.360.8129

FAQ

Screenprinting

Placing an order is simple if you know what you want and have the information to get started. Below is a list of what we will need:

1. PRINT READY ARTWORK

  • If you don’t have print-ready professional artwork, we’ve have an art department that can help you out. We charge $30 per hour to bring you ideas to life. 
  • Send us what you have and we will let you know it’s ready or not.

2. APPAREL STYLE(S), COLOR(S) AND SIZES 

  • We offer thousands of styles, hundreds of colors and a variety of sizes, let us know what you’re looking for and we’ll get you a custom quote, but remember we can’t give you a complete quote without seeing your artwork and knowing the number of ink colors, print locations, and estimated quantity. Contact us with the garment styles and colors you’re looking for and we’ll get your some options to fit your needs.

3. ORDER DEADLINE

  • If you have a specific date or event that you need your garments printed for, let us know that date when you place your order.

4. SHIPPING + PAYMENT

  • If we’re shipping your order – we need to know where to send it! 
  • Once we have your order details confirmed and you’ve approved your art proof, we can get your order invoiced. We accept cash, credit cards and business checks.

Our standard turnaround time is 7-10 business days based on our current workflow. That period of time begins the day we receive approval on our supplied artwork proofs and final garment quantities. Shipping is not included in our standard turnaround time; all standard shipments go out UPS Ground, please plan accordingly or make other arrangements.

We will do everything we can to accommodate your deadline without a rush charge. However, in some cases we may require a rush fee if overtime is needed to meet your deadline.

We try hard to eliminate hidden costs, setup fees, screen charges, etc – however every order is unique and requires different needs and thus potentially different costs. We charge for the following services and products, but few orders get charged all of these:

Professional Graphic Design and Illustration – Artwork is billed at $30/hr

Screen Charges – Screen charges are billed $20/screen. A general rule of thumb is 1 screen per color and 1 screen per location.

Garment Cost + Printing – The cost of your garment and printing are combined, together this becomes the majority of the cost of your printed order. On many orders, this is the only charge on your invoice. This price varies with every garment style, order quantity, print locations, and number of ink colors per location. 

Color Change Fees – When our customers request us to change the ink colors during the print run for different ink colors on different garments during a single order, we charge $10/color for color change fees. We waive color change fees on larger orders.




Blank garment samples are encouraged if you are looking for a specific color, style or fit. Provided you place an order with us using the sample(s), we bill the samples with your regular order. However, if you decide not to order the samples or not to order at all, then you will be required to pay a sample cost for the blank piece and any necessary shipping.

Printed sample costs are the equivalent of ordering one t-shirt and will always be subject to setup charges. Screen printed samples are subject to the same processing times as regular orders so please plan accordingly.

Yes, we can ship your order. We ship via UPS or USPS depending on the size of your order and your deadline. Shipping times are not factored into our standard turnaround times. If you need an order to arrive on a certain date, please provide us with that date when you place your garment order. Shipping charges based on order details. We are not responsible for lost or stolen garment orders and we always insure shipments for the replacement cost.

Fortunately for our customers we offer thousands of garment options, styles and colors from a variety of manufacturers and suppliers. You can see the links of several of our favorite ones under the Screen Printing tab on our main page. If you don’t have time to look through our catalogs just know what we offer Bella/Canvas, American Apparel, Alternative Apparel and a variety of other specialty garment options in addition to the more standard Gildan, Anvil, and similar product lines. 

All artwork is preferred in vector format, saved to CS5 at full size as Adobe Illustrator or Illustrator pdf files with all fonts outlined. Raster graphics must be created at full size, at 300 dpi or higher and should have each color on its own layer. We accept the following hi-resolution file formats: ai, pdf, eps, svg, psd, tiff, and some hi-resolution jpgs. Vector files and color-separated, print-ready artwork is strongly encouraged and will eliminate or minimize all art charges. All fonts must be converted to outlines or the font file(s) must be included with artwork. If you have questions regarding the print readiness of your artwork, please contact your graphic designer or our art department. Please do not send any Microsoft documents for printing. There are no Microsoft programs that allow users to create hi-resolution graphics for professional screen printing. If you do submit your artwork as low-resolution graphics, it will be subject to design charges necessary to re-create your artwork as a print-ready graphic.

We are experienced graphic designers and illustrators whom work with a variety of print mediums on a regular basis, with a focus on custom graphic apparel design for our customers. Beyond t-shirt design, we offer a variety of graphic design, illustration and marketing services to small businesses and non-profit organizations. Please contact us if you’re interested in our other design and marketing capabilities. Our creative design rates are $30hr based on the extent of your project. If you’re having trouble determining exactly what you want, please contact us to discuss your design needs and we’ll help walk you through the process.

Printing on customer-supplied garments is something we do regularly for a small variety of customers. If you’re interested in providing garments for printing, please ensure they are all new, unworn, and unwashed for the best printing results. Used, old garments may cause problems during the printing process. We know the many limitations of the garments that we work with, but if you’re ordering your own garments we can’t take responsibility for the quality of your garments or if your garments will be ideal for printing.

Yes we do offer embroidery. Embroidery is quite different than screen printing and comes with its own opportunities and limitations, please contact us for a custom quote for your embroidery project.

Payment is required in full at the time your order is finished unless other arrangements are made in advance. We accept Cash, business and local checks, Visa, Mastercard, American Express, and Discover. 

We inspect all garments before, during and after printing to ensure the highest quality; but we are human. We do our best to provide the highest quality garment possible. All of our shirts are hand-printed and sometimes there are some print or color variances. Through our specialty printing processes there is a possibility that not every shirt will be exactly the same. Subtle difference between each printed shirt is part of the brilliance of screen-printing. From time to time human error surpasses our limits of professional printing and misprints occur. We do not charge for misprinted shirts that are brought to our attention immediately. Misprints that exceed 3 shirts or 3% of the original order–and those orders below our quality levels may be replaced at our expense. If you have a complicated order and are in need of an exact number of shirts, we recommend that you order a few extra. Any misprint issues must be brought to our attention within 2 weeks of garment delivery and garments must be unworn.


We are not responsible for any imperfections in provided garments and cannot offer misprint replacements on provided garment orders.

Our world views are quite diverse, and we are very open-minded, but we reserve the right to refuse an order if we find it to be of a questionable nature. We will not print artwork that seriously promotes hate, racism, sexism, or other offensive materials.

Maybe. We’ve been asked by hundreds of organizations, individuals, sports teams, friends, fundraisers, political campaigns and small businesses to put our logo on their shirts in return for a discounted or free shirt. Sorry, but giving away our service is not a sustainable marketing strategy for any small business and a logo by itself does very little for us. There are ways to get a discounted price on your shirt orders and the most reliable ways are through referral discounts, non-profit discounts and taking advantage of our special offers.

If you’re looking for a FREE order or heavily discounted order, please be prepared to offer us some equally great and FREE advertising and marketing services in return and we’ll consider it. If you’re looking for FREE shirts for your crochet club in return for printing our logo on the back, you better be in the Olympics or you’re probably wasting your time.

If you’re already a loyal customer working on an awesome community-focused event, you’ve already got our ear. Let us know the details and we’ll be happy to see how we can help!

Transcript Press has supported local organizations in a variety of ways since our beginning. We offer non-profit discount screen printing rates for community-focused, non-profit service organizations. If your non-profit is larger than most small businesses, you might not qualify – but it can’t hurt to try. The discount is available towards the printing of your apparel goods. Please contact us to see if your organization qualifies for our non-profit sponsorship discount.

Many non-profit customers would rather forgo their discount for an opportunity to receive FREE, pro-bono or discounted custom apparel graphic design and sometimes that’s a much better investment. There are some specific requirements necessary to make this available to your non-profit. Please contact us to discuss the opportunity for pro-bono, complimentary design or illustration work for your organization.

The Transcript Press staff is involved in a variety of local organizations, volunteering with non-profits and working towards progressive change on a local and national level. We actively support a variety of causes both in our daily work and in our personal lives.

Offset Printing / Digital

Our normal business hours are 8:00 AM to 5:00 PM CST Monday through Friday. Call us at 405-360-7999 during those hours or you can email us any time.

For all of our contact information just click, contact us.

Transcript Press takes your security and privacy very seriously. We take every precaution to protect our users' information. We use state of the art Secure Socket Layer ( SSL) encryption software to protect such information.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Employees must enter their password to gain access to user information. Finally, the servers that store personally identifiable information are in a high-security environment.

Transcript Press also takes your privacy very seriously and we are committed to maintaining the confidentiality of our customers. We do not share, sell, rent or otherwise disclose information to others in ways different than as necessary to process and ship orders and communicate with our customers. 

We accept native files from the most common desk top publishing programs including Mac or PC versions of InDesign, Illustrator, Photoshop, Quark and Publisher. If there is an issue with your file that we can easily fix, we do so for free. We also accept JPG, PDF, PS, PSD, TIF and EPS files.

Bleed is the color, type or image that extends beyond the trim marks on a page. To have your color, type or image go all the way to the edge after trimming, we recommend bleeding or extending your color, type or image beyond the final page size by I/8". So if your final page size is 8.5" x 11"and your color, type or image is full bleed (extending beyond each of the 4 edges), the file submitted for printing needs to be 8.75" x 11.25".

Transcript Press prints on offset printing presses using the latest in direct to plate technologies. To achieve the sharp, bright color and image reproduction that only an offset press can deliver, images of 300 dpi are required. Your images need to be saved at a resolution of 300 dpi in the final size that they will be used. Some people take images from the internet in preparing their print publication. These internet images are usually only 72dpi in order for the web pages to load quickly. Use of them will result in very poor print quality.

To over simplify theses two different color spaces-
RGB is a color space based on light. Used in digital cameras, computer monitors, digital scanners and some desktop printers.
CMYK is a color spaced based on ink. Used for commercial offset printing press projects.

CMYK stands for the 4 color process inks used offset press printing - - C yan (blue), M agenta (red), Y ellow and black ( K is used so as to not confuse it with blue or cyan). Combining these colors of ink allows for reproduction of thousands of colors, and is sometimes called "full color" printing. T he issue in commercial printing projects arises from the fact that the RGB color space does not correspond exactly to the CMYK color space. It is therefore possible for you to see colors on your computer monitor that cannot be reproduced by an offset printing press.

RGB stands for R ed, G reen, & B lue. Color is a form of light energy that comes in waves. The visual spectrum is continuous. However, most dominant colors in the spectrum are red, green, and blue.

RGB color is in fact to color as we see it . Or to be more specific, light waves, such as the ones that come from your computer monitor. Colors displayed on computer monitors and captured by scanners and digital cameras are in RGB. When designing for the Internet, RGB is the color space that you use. Many desktop color printers are designed to interpret RGB color, and translate it into ink on a page.

The following check list will help ensure that your file is print ready.

  • We accept native files from the most common desk top publishing programs. In fact we often prefer them. If there is an issue with your file that we can easily fix, we do so free. As a result, your job moves forward without delay. We also accept JPG, PDF, PSD, TIF and EPS files.
  • Be sure that all files have been converted to CMYK color mode. We can do a conversion for you from RGB to CMYK for you. However, we do so using standard Photoshop conversion values which may or may not yield the result you are looking for.
  • All images need to be 300 dpi.
  • Text must be at least 1/8th inch inside of the cut line on all sides.
  • If your page bleeds, please provide 1/8" on each edge.
  • If your project is a book or catalog, leave a gutter (a gutter is the space between the text and spine of the page) between folded pages To allow for a quarter-inch margin on each page, the gutter will need to be a half-inch. Margins should be at least 3/8" on all edges of a page.
  • Outline all fonts when working in Photoshop or Illustrator, embed fonts in other programs and flatten all layers.
  • Include all files needed to process the job: page layout files, imported images, fonts and other support files.
  • If your files are large (above 10 mg), use WinZip on a PC or Stuffit on a Mac to compress all the files into a single file for uploading.



Yes we do. If our standard format options don't match your needs, request a custom quote.


Paper Options

Overview

Your paper choice can make a significant difference in the look and feel of your print communication piece. Commercial printing paper is divided into two broad categories - - Coated and Uncoated (sometimes broadly referred to as offset stock). Within each of those categories are sub-categories by weight - - Text and Cover stock. Text stock is the lighter weight paper used most frequently for the inside or body of a book or catalog. It is less expensive than cover weight paper. Cover stock is a heavier and more durable paper used for the outside cover of a book or catalog. The heavier the paper's weight with a resulting greater thickness, the more upscale is the look and feel that will be achieved.


Coated Paper

Gloss, Matte, Dull and Silk stocks are all coated papers. Gloss stock is a coated paper with a shinny or highly reflective finish. It is most often used in four color printing to have full color photographs, images and graphics appear more vivid, real and appealing. Most brochures are printed on 80 # gloss text stock but 70# and 100# gloss text can be equally good choices depending on your needs. For an even greater upscale look and feel, you might choose 80# gloss cover stock.

Matte, dull and silk coated stocks have a flat, unreflective or dull finish. These types of paper are frequently used to make pages easier to read that are text or type intensive. Accordingly, 80# matte text might be appropriate for a statistical or technical intensive catalog or brochure with lots of text and charts. The choice is dependent on your objectives and how the piece will be used.

Uncoated Paper

Offset is today's most commonly used stock as it is the paper used in our desk top printers, copiers and books. The body or text pages for books are usually printed in black ink on white offset stock. The most commonly used weights are 50#, 60# and 70# white offset text. They are named based on the weight of 500 sheets (a ream) of the 25"x38" size of the respective stock.


Bond paper was originally given to paper that was used to print bond and stock certificates. Today it is most frequently used for letterheads and envelopes and is sometimes referred to as fine paper. The most common weights are the 20#, 24# and 28#. They are named based on the weight of 500 sheets (a ream) of the 17"x 22" size of the respective stock. Both bond and offset weights are often used interchangeably for uncoated papers. For example, 20# and 50# offset are identical except for the sheet size on which the weight is determined.

When choosing paper for the body of your book, you may want to consider 60# if you have heavy ink coverage for copy other than typed text such as many black and white photographs or graphic images. Another important consideration is the number of pages in your book. Several different choices are available for the cover of a book. For self-cover books (where the cover paper is the same as that used for the body) 50#, 60#, and 70# offset text is frequently used. For perfect bound books where a heavier stock is required (usually above 50 to 80 pages) or for saddle stitched books where a more durable offset stock is needed, 65# white offset cover is a good choice. For that upscale look or when using full color, you might use 80# or 100# gloss cover.



  • Orders with accompanying print ready electronic files received before 12:00 AM CST will be posted by 1:00 PM. CST the next business day.
  • Orders with accompanying print ready electronic files received after 12:00 AM CST will be posted by 5:00 PM CST the next business day .
  • On line PDF proofs for multi page publications such as books, catalogs and newsletters will normally be with in 2 to 3 business days of receipt of customer print ready electronic files (depending on no. of pages, file format, etc.).

Single sheet jobs such as brochures and cards jobs will be shipped within 5-7 business days after we receive your proof approval. Multi page publications such as books and catalogs are shipped within 10-15 business day from your proof approval depending on page count and quantity ordered.

UPS ground shipping is from 1 to 5 business days depending on your location .
You can check shipping time via UPS Ground Time-In-Transit map by entering our zip code, 73069, on the following UPS website page: http://www.ups.com/using/services/servicemaps/servicemaps.html

Steps for Price Quote and Ordering

  1. You can always call or email us for quotes.
  2. Request an online quote.
  3. Upload to FTP site. Use 300dpi or better images converted to cmyk to achieve your best result.
    ftp.transcriptpress.com
    user: press@transcriptpress.com
    password: secure

  4. You can also send us a Dropbox link. Use 300dpi or better images converted to cmyk to achieve your best result.

Very often there is a close match between your final printed piece and that which you see on your computer monitor or print on your desktop printer. There are differing technologies and wide variations in calibration used by each of these devices. As a result, there may well be some differences in color as seen on your computer monitor, your desktop color printer and the final printed piece produced on a four color offset press. Also see RGB vs. CMYK Color Space for additional information on this subject.

Absolutely, we perform a series of pre-flight steps with all customer electronic files received to determine if it is in a print ready format. If print ready, we then provide an online PDF proof for your approval before printing your job. If you want to submit a new file with changes, there is a $35 new file processing charge. If you want us to make changes, we will provide you with a cost estimate for approval before making any change.